Ongoing costs crucial to running your business:
- Salaries and benefits for the core team
- Office rent and utilities
- Customer service and support infrastructure
- Subscription fees for operational tools (CRM, analytics software, AI copilots)
Growth doesn’t just stretch your revenue line; it stretches every cost line that depends on volume. In my own models, I link headcount-heavy functions—customer support, success, DevOps—directly to activity metrics such as active users, tickets per user, or feature-release cadence. That way, the model auto-adds the next support rep when you hit 2 000 monthly tickets instead of pretending one superhero can answer Slack, email, and Semaphore alerts forever.
Startups scale faster than traditional businesses, sure—but that speed simply means both the top-line and the operating expenses (OpEx) curve bend upward. Keeping OpEx “flat” while user numbers triple usually signals wishful thinking or an impending meltdown.
Linking expense drivers to growth makes your startup financial model feel more alive and gives investors confidence you’ve thought about the unglamourous plumbing that keeps startup revenue flowing.